Effective Date: [Insert Date]
Thank you for visiting and shopping at K3G Rally Tech Pvt. Ltd.. This Shipping Policy outlines the terms related to the delivery of products ordered through our website [www.k3grallytech.com]. Please read this policy carefully to understand our shipping procedures and guidelines.
1. Shipping Coverage
We ship our products domestically within India and internationally to countries that do not have export restrictions from India. Please ensure that the shipping address provided is accurate and complete.
2. Order Processing Time
- – All orders will be processed within a maximum of 12 working days. You will receive a shipping confirmation email once your order has been processed and shipped.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
3. Shipping Rates and Delivery Estimates
- – Domestic Orders (India): Shipping fees are included in the MRP (Maximum Retail Price) of the product as displayed on the website. There are no additional shipping charges for deliveries within India. Delivery estimates will vary based on the destination address and the courier partner chosen.
- – International Orders: For international orders, the shipping fee will be calculated at checkout based on the destination, weight, and size of the package. Delivery estimates will be provided at checkout but may vary depending on the courier partner and destination country.
Please note that while we provide estimated delivery times, we cannot guarantee delivery timelines due to external factors such as shipping location and courier partner.
4. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email with tracking details so you can follow your package’s journey. If you do not receive your tracking information within [Insert Number] days of placing your order, please contact us at [email protected].
5. Delayed or Lost Shipments
While we strive to deliver all orders within the estimated time frames, delivery times may vary due to external factors beyond our control (e.g., weather delays, customs issues). If your order has not arrived within the expected delivery time, please check your tracking information or contact us for assistance.
In the unlikely event that a package is lost in transit, we will work with the carrier to resolve the issue. If the carrier confirms the package is lost, we will issue a replacement or refund.
6. Shipping Restrictions
- – We do not ship to P.O. Boxes or APO/FPO addresses.
- – Certain products may have restrictions based on destination countries’ regulations. If there are any restrictions on shipping your order, we will notify you after your order is placed.
7. Customs, Duties, and Taxes
For international orders, K3G Rally Tech Pvt. Ltd. is not responsible for any customs duties, taxes, or fees imposed by the destination country. All such fees are the responsibility of the recipient. Customs policies vary by country, so please check with your local customs office for further information.
Failure to pay applicable duties or taxes may result in the package being returned to us or held by customs. If the package is returned to us, we will contact you to arrange reshipment or issue a refund for the product cost, excluding shipping fees.
8. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of receiving the shipment at [email protected]. We will arrange for a return, exchange, or refund, as appropriate. Please retain the original packaging for any claims of damage.
9. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us at **[email protected]** as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee address changes once the order has been processed or shipped.
10. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us:
- K3G Rally Tech Pvt. Ltd.
- Flat B802, Kumar Pinakin,
- Near Mohan Nagar Co-op Society, Baner,
- Pune, Maharashtra, 411045
- Email: [email protected]
- Phone: +91 9123000802
- WhatsApp: +91 9123000802
