Effective Date: [Insert Date]
At K3G Rally Tech Pvt. Ltd., we are committed to providing quality products and ensuring customer satisfaction. This Return and Refund Policy outlines the terms for cancellations, returns, and refunds for products purchased from [www.k3grallytech.com].
Please read this policy carefully before making a purchase.
1. Cancellation Policy
- – Cancellation within 72 hours: You may cancel your order within 72 hours of placing it. Since our products are built to order, cancellations beyond this period will be subject to a cancellation fee of 20% of the order value.
- – Cancellation after 72 hours: If you request a cancellation after the first 72 hours of placing the order, we will charge a cancellation fee of 20% of the order value.
- – No cancellations once shipped: Once your order has been shipped, no cancellations will be accepted.
To request a cancellation, please contact us at [email protected].
2. Return Policy
We accept return requests under the following conditions:
- – Return Request Window: You may request a return **within 48 hours** of receiving the product. After 48 hours, returns will not be accepted.
- – Condition of the Item: The product must be returned in its original, unused condition, along with all packaging, tags, and documentation. The product should not show any signs of use, damage, or alteration.
- – Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., wrong item shipped, damaged in transit).
If you wish to request a return, please contact us at [email protected] within 48 hours of receiving the product.
3. Refund Policy
Refunds are processed as follows:
- – For Cancellations: Refunds for cancellations made within the first 72 hours will be processed within 48 hours of the cancellation request, minus any cancellation fees if applicable. Refunds will be issued via the original payment method.
- – For Returns: Once we receive the returned product and inspect its condition, we will process the refund within 48 hours. The refund will be issued via the original payment method. Please note that return shipping fees (if applicable) are non-refundable unless the return is due to our error.
- – Refund Processing: Refunds will be processed to the same account or card used during the original purchase.
4. Non-Returnable Items
Certain items may not be eligible for returns or refunds, including:
- – Customized or personalized products.
- – Products that have been used or modified after delivery.
- – Items sold under clearance or sale terms.
Please ensure that you review the product details and specifications before making a purchase.
5. Damaged or Incorrect Products
In the unlikely event that you receive a damaged or incorrect product, please contact us within 48 hours of receiving the shipment at [email protected]. We will arrange for a replacement or a return and refund, as appropriate.
Please retain the original packaging and provide photos of the damaged product or the incorrect item for verification purposes.
6. Refund Timelines
- – For Cancellations: Refunds for cancellations (within the 72-hour window) will be processed within 48 hours of the cancellation request.
- – For Returns: Refunds will be processed within 48 hours of us receiving and inspecting the returned product, provided it meets our return conditions.
Refunds will be credited back to your original payment method. Depending on your payment provider, it may take [X] business days for the refund to reflect in your account.
7. Contact Us
If you have any questions about our return, refund, or cancellation policies, or need assistance with a return, please contact us at:
- K3G Rally Tech Pvt. Ltd.
- Flat B802, Kumar Pinakin,
- Near Mohan Nagar Co-op Society, Baner,
- Pune, Maharashtra, 411045
- Email: [email protected]
- Phone: +91 9123000802
- WhatsApp: +91 9123000802
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